Customer Service Representative

OMGHired Delmarva   Seaford, DE   Full-time     Administration / Clerical
Posted on September 14, 2022

$1000 Sign-On Bonus

O’Rourke Media Group is recruiting for a Customer Service Representative for its excellent, reputable niche brand (The Guide and Maryland Guide) in Seaford, Delaware.

Our Customer Service Reps act as a liaison to provide product and service information, answer questions, and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Our target is to ensure excellent service standards, respond efficiently to inquiries, and maintain high customer satisfaction.

RESPONSIBILITIES:

  • Manage incoming phone calls to include large volumes during deadlines.
  • Identify and access customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information to ensure a solution to any customer complaint
  • Maintain records of customer interactions
  • Develop & process classified ads
  • Collect and process payments
  • Follow communication procedures, guidelines and policies
  • Customer retention

QUALIFICATIONS:

  • Strong phone contact handling skills and active listening
  • Must be genuinely excited to help customers.
  • Able to adapt/respond to different types of characters
  • Able to work as a team with other Customer Service Reps.
  • Excellent computer skills and experience in Microsoft software and able to keyboard at least 35 wpm.
  • Ability to acquire an above knowledge of our advertising processing software
  • Commitment to complete tasks while providing quality work
  • Able to provide precise and accurate edits in a fast-paced setting to ensure deadlines are met 
  • Dependable with the ability to work under pressure to meet publishing deadlines
  • Knowledge of multi-line telephone system preferred
  • Prior Customer Service experience is a plus

HOURS: 

Monday, 8am-5pm; Thursday, 8am-5pm; Friday 8am-4pm.

COMPENSATION:

We provide options to enroll in medical benefits (BCBS), vision, dental, life insurance, paid time off and a 401(k) savings plan with a respectable company match.

$1000 Sign On Bonus after 6 months of employment.


OMGHired Delmarva

24904 Sussex Highway
Seaford , DE
https://orourkemediagroup.com/